Refund policy

RETURN & REFUND POLICY

Last updated: 19 August 2026

At Casa Fiore, every arrangement is individually handcrafted using fresh flowers and prepared with care for the occasion and recipient. Because fresh flowers and certain gifting products are perishable, our return and refund policy differs from that applicable to ordinary non-perishable goods.

By placing an order with Casa Fiore, you agree to the following policy.

FRESH FLOWERS & PERISHABLE PRODUCTS

Fresh flowers, floral arrangements, flower boxes, floral sculptures and other perishable products cannot ordinarily be returned or exchanged after delivery simply because of a change of mind.

This does not affect any rights or remedies available to you under applicable law where a product is defective, damaged, materially different from what was ordered, or otherwise qualifies for a remedy.

NATURAL VARIATIONS

Flowers are natural products. Their colour, shade, shape, size, bloom stage and appearance may vary slightly from photographs displayed on our website.

Each Casa Fiore arrangement is handcrafted. Accordingly, no two arrangements will be completely identical.

Minor natural variations are not considered defects.

FLOWER SUBSTITUTIONS

The availability of particular flowers, shades and varieties may change due to seasonality, weather, supply conditions and the fresh nature of our products.

Where a particular flower or component is unavailable, Casa Fiore may substitute it with a flower or component of a similar style, colour palette, quality and value while preserving the overall aesthetic and value of the arrangement as closely as reasonably possible.

Where a substitution would materially alter the character or value of the arrangement, we may contact you before proceeding where reasonably practicable.

DAMAGED, INCORRECT OR UNSATISFACTORY ORDERS

If your order arrives damaged, defective, incorrect, or materially different from the product ordered, please contact us as soon as possible after delivery.

Because flowers deteriorate naturally over time, we strongly recommend notifying us within 6 hours of delivery and providing:

• Your order number
• Purchaser's name
• A description of the issue
• Clear photographs and/or video showing the condition of the product

The 6-hour notification period helps us determine whether damage occurred before delivery and does not limit any non-waivable rights available under applicable consumer law.

Once reviewed, Casa Fiore may, as appropriate and subject to applicable law, offer a replacement, partial refund, full refund, store credit or another suitable resolution.

CANCELLATIONS

Fresh flowers are sourced and arrangements are prepared specifically for individual orders.

Cancellation requests should therefore be made as early as possible.

If preparation or procurement for your order has not yet begun, we may accept a cancellation and issue a refund.

Once flowers or materials have been specially sourced, preparation has begun, or the order has been dispatched, the order may no longer be cancellable.

Custom, personalised, bespoke and large-scale floral arrangements may become non-cancellable once sourcing or production has commenced.

Nothing in this section excludes cancellation or refund rights that cannot lawfully be excluded.

CHANGES TO AN ORDER

Requests to change a delivery date, recipient information, delivery address, message, arrangement or other order details should be made as early as possible.

We will make reasonable efforts to accommodate changes but cannot guarantee modifications after preparation or dispatch has begun.

Additional charges may apply where a requested change results in additional delivery, product or preparation costs.

RECIPIENT UNAVAILABLE

The purchaser is responsible for providing complete and accurate recipient and delivery information.

If the recipient is unavailable, our delivery partner may attempt to contact the recipient or purchaser and, where appropriate and safe, may leave the order with reception, security, a concierge, neighbour or another person authorised or reasonably available to receive it.

Where delivery cannot be completed because of an incorrect address, inaccessible premises, recipient unavailability or circumstances outside our reasonable control, redelivery may be subject to an additional delivery fee.

Because flowers are perishable, an unsuccessful delivery does not automatically qualify for a refund.

REFUND PROCESSING

Where a refund is approved, it will ordinarily be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank, card issuer or payment provider.

Shipping or delivery charges may be non-refundable where the delivery service has already been performed, except where a refund of such charges is required by applicable law or the issue resulted from our error.

NON-RETURNABLE ITEMS

Subject always to applicable consumer rights, the following items are generally not eligible for change-of-mind returns:

• Fresh flowers and floral arrangements
• Personalised products
• Bespoke or custom-made arrangements
• Products made specifically to the customer's requirements
• Perishable food or confectionery items
• Products that have been used, consumed, altered or damaged after delivery

Casa Fiore
Website: casafiore.in
Email: kyyraind@gmail.com
Phone/WhatsApp: [INSERT NUMBER]

Please include your order number when contacting us.