Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: 19 August 2026

Casa Fiore specialises in handcrafted fresh-flower gifts. We take particular care in preparing and transporting each arrangement so that it reaches the recipient in the best possible condition.

DELIVERY AREAS

Delivery availability depends on the product, delivery address and serviceability of the location.

Entering or selecting a delivery location does not guarantee that every product can be delivered to that location.

We may contact you if an order cannot be fulfilled at the requested address.

DELIVERY CHARGES

Applicable delivery charges, if any, will be displayed at checkout or communicated before the order is confirmed.

Charges may vary based on delivery location, order size, delivery speed and special handling requirements.

DELIVERY DATES

Customers may select or request an available delivery date during checkout where this functionality is offered.

Because our products are prepared using fresh flowers, delivery dates remain subject to product availability and operational conditions.

We make reasonable efforts to deliver on the selected date.

DELIVERY TIMES

Any delivery time or time window provided by Casa Fiore is an estimate unless we expressly confirm otherwise.

Delivery timing can be affected by circumstances including:

• Traffic
• Weather
• Road closures
• Building or community access restrictions
• Security procedures
• Recipient availability
• Unusually high demand
• Accidents or emergencies
• Circumstances outside our reasonable control

For important occasions, we recommend placing orders sufficiently in advance.

SAME-DAY & EXPRESS DELIVERY

Same-day or express delivery may be available for selected products and locations.

Availability may depend on:

• The time the order is placed
• Flower availability
• Preparation time
• Delivery capacity
• Recipient location

If same-day delivery cannot be fulfilled, we will contact you to discuss an appropriate alternative or other resolution.

LARGE & BESPOKE ARRANGEMENTS

Large floral pieces, customised arrangements and products requiring substantial quantities of flowers may require additional preparation time.

Where appropriate, the relevant product page or our team may specify an advance-order requirement.

We recommend ordering large or bespoke pieces well ahead of the required delivery date.

ACCURATE DELIVERY INFORMATION

Please ensure that you provide:

• Recipient's full name
• Complete delivery address
• Correct telephone number
• Apartment, floor or unit number where applicable
• Building or community access instructions
• Any other information reasonably required for delivery

Casa Fiore is not responsible for delays caused by materially incorrect or incomplete information supplied by the customer, except to the extent otherwise required by law.

RECIPIENT UNAVAILABLE

If the recipient is unavailable when delivery is attempted, our delivery partner may attempt to contact the recipient or purchaser.

Where reasonably appropriate and safe, an order may be left with:

• Reception
• Concierge
• Building security
• A neighbour
• Another person available and authorised or reasonably able to accept delivery

Once accepted at the delivery address by such a person, the order may be treated as delivered where reasonable in the circumstances.

FAILED DELIVERY

Where delivery cannot be completed because:

• The recipient cannot be contacted
• The address supplied is incorrect
• Access to the premises is denied
• The customer or recipient requests delivery to another location after dispatch
• Nobody is reasonably available to accept the order

we may attempt redelivery where practical.

Additional delivery charges may apply.

Due to the perishable nature of fresh flowers, a refund may not be available where Casa Fiore prepared and attempted delivery correctly but delivery failed due to recipient unavailability or incorrect information supplied by the customer.

This does not affect rights that cannot be excluded under applicable law.

DELIVERY CONDITION

We take care to package arrangements appropriately for transportation.

If an arrangement is damaged during delivery or you receive the wrong product, please contact us promptly in accordance with our Return & Refund Policy and provide photographs or video of the order.

DELAYS BEYOND OUR CONTROL

Casa Fiore will make reasonable efforts to minimise delays caused by events outside our control.

Such events may include severe weather, natural disasters, government restrictions, civil disruption, transportation interruptions, major traffic incidents or other events that could not reasonably have been prevented.

Where a material delay occurs, we will endeavour to communicate with the purchaser where reasonably possible.

SPECIAL OCCASIONS

Valentine's Day, Mother's Day, Diwali, Christmas, wedding periods and other major gifting occasions can create unusually high order volumes.

Delivery windows may therefore be broader on these dates.

Ordering in advance is strongly recommended.

CONTACT

Casa Fiore
Website: casafiore.in
Email: kyyraind@gmail.com
Phone/WhatsApp: [INSERT NUMBER]

Please have your order number ready when contacting us.